As written by Susan Seyfried:

"In April of 2008, my husband, Jim and I decided to get our home in Winston Salem ready to sell with the intention of putting it on the market the following spring and moving to our mountain home. Little did we know what would happen to the economy (and housing market) later in the year. Despite the downturn and concerns about real estate values, we decided to go ahead and list our home in April of 2009. We felt choosing the right Realtor would be key and had heard good things about Coldwell Banker and Brenda Shoaf. We contacted Brenda and set up a time to meet. We were both impressed with her professionalism and knowledge of the market. She talked with us about other homes in our area and gave us valuable information and insight on current market conditions. She was extremely helpful in suggesting additional improvements we may want to make and in helping us determine a list price for our home.

We were very intrigued with all the tools Brenda and Coldwell Banker offered to maximize the number of viewers and potential buyers. We especially liked the "Virtual Tour" which provided others the opportunity to see our home in its entirety online. Since both of us travel, we could go online and get updates and information anytime through Listingbook.com, another excellent tool Brenda supplied us with. She was always accessible and contacted us promptly to let us know about appointments and feedback from those looking at our home.

In only a month after it was listed, a family made an offer on our home. Brenda called and although we were out of town, she advised us and took care of the necessary details, making the whole process easier than we would have imagined. By the time we returned to NC, we had a firm contract ready for our signatures. The buyers were interested in moving in as soon as possible and once again Brenda was most helpful with recommendations and assistance.

My husband and I both work in customer service and would rate Brenda extremely high in all areas. She was attentive to our needs, always answering questions to the fullest and providing timely advice and assistance in everything from decorating and staging the home to negotiating the sale. We would recommend her to anyone trying to navigate the real estate market. Thanks to her our home sold more quickly and at a better price than we would have expected. She's the best!!"

As written by buyer Jason Carter to Broker in Charge of Coldwell Banker:

"I will have a hard time putting in words how pleased my wife and I are with our recent home buying experience. We are already pros at relocating, with this home purchase being our 3rd in 5 years---and without a doubt, we have received the highest level of professionalism and care than we have in any other of our real estate transactions. First and foremost, this is a result of the exceptional job that Brenda Shoaf performed on our behalf. We always felt that Brenda was in our corner, and that she just seemed to “get it” in regards to our needs and expectations. If we had an issue, question, or concern, Brenda was extremely responsive, and I could count on hearing from her within the same business day. As issues arose with the construction, she was tenacious in finding a solution that was to our benefit, and I always trusted her actions in this regard. Bottom line, Brenda makes your agency look good, and has defined professionalism in her actions. Working with Brenda was a true pleasure, and we will be certain to call on her again. In addition as we come across family and friends that are looking to buy or sell a home, we will send them Brenda’s way without hesitation. If I can serve as any further reference to Brenda in the future, please do not hesitate to call on me."

"I hope you share our praise with Brenda, as she really deserves the credit. Thank you for giving me the opportunity to provide this feedback. Through Brenda and the capabilities of your agency, you have secured our business and the business of those that we will refer to you in the future!"

As written by seller Elisa Pearce:

"Brenda was fantastic! From the first day that I met with her, she was someone I could depend on and always did what she said she was going to do. I can truly say that she and I became friends during this process. In dealing with Brenda, she went above and beyond my expectations. She was honest and true to her work, and I never worried about anything!"

As written by seller/buyer J. Hobbs:

"I consider the service exceptional from Brenda. We “interviewed” several agents to list our home, and Brenda was the most positive and seemed to have a genuine concern for our best interests. She wasn’t just looking for another listing. Each time we contacted her whether thru voicemail or email, Brenda’s response was quick and positive. She made us feel as though we were her only clients. Only after we began to seriously look for a new home was it evident that Brenda has many irons in the fire. Her listing signs were in yards all over the area, but you would have never known this by the way she concentrated her efforts on selling my home."

As written by buyer Judy Greene:

"Brenda is honest, hardworking, straightforward and very professional. She has a good sense of humor and was helpful even after the sale! This was the best experience I’ve had with a real estate transaction and I have done this three other times in my life.”

As written by buyers Keith & Pam Mackie:

"Brenda was very helpful and knowledgeable. She was always available and her service was outstanding. It was a pleasure working with her."

As written by Bruce Benninger:

"I will use Brenda anytime I buy or sell, in addition, she will be recommended to all who ask. She was very patient and I was a tough customer. I am very particular. She had a great attitude."

As written by Linda Wilson:

"We had a very short time to look, buy, and be approved for a house. Brenda was patient and helpful. It was as if we were her only clients. Great experience!"

As written by seller Tonya Golding:

"We were very pleased and would recommend Brenda to anyone needing to sell their home. Thanks to Brenda and Lane for all their hard work and patience in selling our house!"

As written by Mr. and Mrs. Will Lowery, buyers:

"Our agent was extremely helpful and knowledgeable in solving would be problems. The overall service was outstanding. Great attention was paid to even small details. Dealing with Brenda has been a pleasure."